Laptops, PC's & Servers
We provide PC, laptop and server hardware repair, maintenance and IT support for ALL major brands of IT hardware. We offer a wide variety of plans and IT service options custom tailored to your needs.
Printers & Plotters
Printer and plotter repair services delivered fast. We guarantee that we can service your business plotters, printers and scanners more effectively than the Geek Squad, Firedog or any other retail solution. We are also the ONLY Epson Partner repair facility in Ohio.
Managed Print Services
80% of the Total Cost of Ownership of a printer is from costs incurred after the purchase. Unauthorized or unnecessary printing can be the silent killer of profitability. How much these print costs are cutting into your bottom line?
Point Of Sale (POS) Equipment
When the register goes down, sales stop!! We know that your Point of Sale Systems (POS Systems) are a critical part of your retail sales business. Whether it’s your POS Systems, receipt printer, customer display, Dynakey or cash drawer, GLC can handle it all.
IBM Legacy Equipment
We can cost effectively and efficiently repair your IBM Mid-range system. You don’t need to pay for the high priced manufacture service agreements. Our unique maintenance programs protect your data, your infrastructure, and GUARANTEE up-time while saving you money.
Thermal Printers
Great Lakes Computer has the expertise on hand to be your go-to thermal printer repair partner. We offer multiple levels of service, from hourly time and materials to contracted maintenance and repair agreements, and are now proud to add on demand printers to our Managed Print Services Program.
Computer and Network Maintenance Contracts Available for All Sized Businesses
Great Lakes Computer knows that each business is different and has unique service requirements. You need a maintenance solution that covers ALL your equipment during peak hours of operation…24 hours if necessary. You want support with a positive attitude. You expect technicians who care, and who go above and beyond the service call to ensure that your equipment is running efficiently.
When it comes to hardware maintenance, you need a responsive service provider that is both reliable and flexible. Great Lakes Computer, located in the greater Cleveland area, offers this and more. Here are some of our service levels:
Service Types and Associated Coverage and Service Levels:
Contract Maintenance
Coverage Types: 24×7 / 13×7 / 8×5
Service Levels: 2 hour / 4 hour / Same Business Day (SBD) / Next Business Day (NBD)
Block Time Contract
You can purchase a block of service time at a reduced hourly rate. Blocks are not restricted to type of device or service type.
Depot Repair
Coverage Type: Advanced Exchange / Depot Maintenance / Depot Repair
Service Levels: Next Business Day (NBD) / 3-day turnaround / 5-day turnaround
Time & Materials
Coverage type: 8×5
Service Levels: First availability (NTE 5 day repair)
