by Bob Martin | Apr 11, 2014 | SMB Best Practices
Today in our Basic Tech Tips blog series, where we look at some of the terminology we use daily and get back to the basics, we examine Remote Monitoring. We found a great definition from Techopedia: “Remote monitoring and management (RMM) is a collection of...
by Bob Martin | Apr 8, 2014 | IT outsourcing, IT Support
If you’ve finally made the decision to outsource your IT support services, then you’re going to start evaluating a number of different companies. You’ll learn a lot during the process. But before you even start, you should at least have an idea of some of the best...
by Bob Martin | Apr 3, 2014 | Printer & Hardware Sales, Printer & Plotter Maintenance /Repair
“An ounce of prevention is worth a pound of cure,” is a wise and true saying. But, it’s difficult to pull off in business because you have so much on your plate at any given time, that it’s hard to keep up with every last detail. So, hopefully this post saves you...
by Bob Martin | Apr 1, 2014 | Managed IT Services
A common help desk call for any user is when their internet connection is not working. After the obvious is ruled out (DSL line is down?? Did you remember to pay the cable bill this month??), and you realize that you actually have an IP address but no internet, you...
by Bob Martin | Mar 27, 2014 | Data Backup, Data Protection, Disaster Recovery
Today, we introduce fellow Northeast Ohio blogger Brett Harney, Principal at Corporate Technologies Group in Hudson, Ohio to share with us his buyer’s guide for SMB’s on Voice over IP technology: A Buying Guide for Small Business: VoIP vs. Hosted VoIP We...