In today’s fast-paced business world, time is money. Every minute of downtime can translate into lost opportunities and revenue. That’s why businesses rely on their outsourced Information Technology (IT) Service Providers to keep their technology infrastructure up and running smoothly. However, simply having an IT service provider isn’t enough – businesses also need a fast response from their provider in case of any issues or emergencies. 

Here are some reasons why businesses need a fast response from their IT service provider: 

Downtime is Costly 

According to a report by Gartner, the average cost of IT downtime is $5,600 per minute. For small businesses, this figure can be even higher due to the lack of resources and business continuity plans. When technology systems fail, it can lead to lost productivity, missed deadlines, and damage to the company’s reputation among customers. 

A fast response from IT service providers can help minimize the impact of downtime by quickly identifying and resolving the problem. In some cases, IT service providers may be able to fix the issue remotely, reducing downtime and minimizing disruptions to business operations. 

Cybersecurity Threats are Increasing 

Cybersecurity threats are on the rise, with 36 billion data records being exposed in the first half of 2020 alone. Cyber attacks can cause significant damage to businesses, including theft of sensitive information, financial loss, and damage to reputation. 

A fast response from IT service providers can help prevent, detect and mitigate cybersecurity threats before they cause significant damage. A report by Cisco found that the average time to detect a security breach was 197 days, and the average time to contain a breach was 69 days. A fast response from IT service providers can significantly reduce these times, minimizing the damage caused by cybersecurity incidents. 

Customer Expectations are High 

In today’s digital age, customers expect businesses to be available 24/7 and provide a seamless user experience. Any disruption to services can lead to frustration and a loss of trust in the business. 

A fast response from IT service providers can help ensure that businesses meet their customers’ expectations. For example, if a business’s website goes down, a fast response from the IT service provider can help bring it back up quickly, minimizing the impact on customers. 

Employee Productivity is Affected 

When technology systems fail, employees may not be able to complete their work, leading to lost productivity and missed deadlines. A fast response from IT service providers can help ensure that employees can continue working without disruptions. 

According to a survey by Robert Half Technology, 55% of employees said that slow technology was the biggest hindrance to productivity. A fast response from IT service providers can help prevent slow technology issues, ensuring that employees can work efficiently without delays or interruptions. 

Compliance Requirements Must be Met 

Many businesses have compliance requirements that they must meet to avoid penalties and damage to their reputation. For example, health care providers must comply with HIPAA regulations to protect patient privacy, while financial institutions must comply with PCI DSS standards to protect sensitive financial information. 

A fast response from IT service provider can help businesses meet their compliance requirements by identifying and resolving potential issues before they cause a violation. This helps ensure that businesses can operate within the bounds of the law and avoid costly fines. 

Businesses need a fast response from their IT service provider to minimize the impact of downtime, prevent cybersecurity threats, meet customer expectations, maximize employee productivity, and meet compliance requirements. IT service providers should prioritize fast response times and ensure that they have the necessary resources and tools to provide timely and effective support to their clients. Contact us for information about additional IT services we can provide to our customers.