Today in our Basic Tech Tips blog series, where we look at some of the terminology we use daily and get back to the basics, we examine Remote Monitoring. We found a great definition from Techopedia:
“Remote monitoring and management (RMM) is a collection of information technology tools that are loaded to client workstations and servers. These tools gather information regarding the applications and hardware operating in the client’s location as well as supply activity reports to the IT service provider, allowing them to resolve any issues. RMM usually provides a set of IT management tools like trouble ticket tracking, remote desktop monitoring, support and user information through a complete interface.
RMM is the proactive, remote tracking of network and computer health. RMM helps to enhance the overall performance of present technical support staff and take advantage of resources in a much better manner.”
Managed IT Service Providers and Remote Monitoring
Managed IT Service providers use Remote Monitoring to:
- Effectively handle their clients’ IT requirements.
- Increase Technician productivity by monitoring various workstations and multiple clients simultaneously.
- Quickly resolve issues even before the clients experience these issues in their environment.
- Automate scheduled maintenance tasks.
The core benefit of Remote Monitoring is detecting problems, reporting them back to the service providers, and permitting technical experts to fix these problems remotely, often times before the client realizes there is an issue.
Once thought to be a luxury for large organizations, Remote Monitoring has become an affordable practice for any size oganization. At less than $1/day, Great Lakes Computer provides Remote Monitoring to businesses both large and small, helping reduce business impacting outages.