The Great Lakes Computer Team

The Great Lakes Computer Team

Any company is only as good as the team members who make it up.

Here are just a few of the real people in Northeast Ohio who stand to assist you with your computer and IT service needs:

managed it service

David Doucette

Vice President, Operations

We are proud to say that Dave served our country for 8 years in the US Army, obtaining a rank of Sergeant with several overseas deployments. Though he began at GLC as a Help Desk engineer in 1998 (making him one of our longest tenured employees), Dave is now an integral part of the Operations group across various levels, where he currently leads as Operations Manager. In this position, Dave is responsible for all service delivery functions within GLC, helping us to deliver results to our clients with military precision and commitment to excellence. Dave currently lives in Sandusky and is father to 4 children.

managed it service

Debbie Tsiros

Accounting Manager

Debbie has delivered hard work and excellence ever since joining the GLC Accounting Department in 2003, becoming Accounting Manager in 2012. Her motto is “whatever it takes to make it work” since every day brings new challenges and solutions to be found. Though she loves accounting (finding it as entertaining as doing a crossword puzzle she says), she also enjoys spending time with family and friends, walking and hiking, reading and playing games, and going for rides in her husband’s sports cars.

managed it service

Gerri Kelovsky

Accounting Assistant

Bringing with her 20 years of office experience, Gerri has worked in GLC’s Accounting Department since 2014, working closely with both customers and vendors. Outside of work, she enjoys hanging with friends and family, watching movies, dancing, working out at the gym and attending her son’s drum performances. Some of her favorite things include sunsets, wine, Mickey Mouse and anything purple.

managed it service

Mandy Martinez

Service Manager

When Mandy joined Great Lakes in 2014, she began as a Contract Administrator. She didn’t waste any time and quickly moved through the ranks to her current position. Mandy oversees the Dispatch Department, all local and overseas customer relations, talent acquisition and logistical aspects of our Maintenance Department. However, adventure is Mandy’s true calling. She has gone from parasailing and swimming with dolphins in the Caribbean to touring European castles and everything in between.

managed it service

Anthony Chapman

Centralized Services Manager

A true example of upward mobility, Tony started with Great Lakes in November 2005 in the warehouse. His roles over the years included working in the Shipping & Receiving department, Depot Repair department, and then finally the Help Desk, eventually becoming Help Desk Supervisor. Before coming to GLC, he graduated from North Ridgeville High School and attended ITT Tech. His determination, dedication and commitment are second to none.

managed it service

James Shuster

Help Desk Supervisor

After attending Lorain County Community College, Jim started at GLC in 2005 as a Help Desk Technician. He’s grown to become quite an invaluable addition to the Help Desk team over the years, receiving the nickname “Ol’ Reliable”. He’s a great technician and is truly a wizard with our customers. As the old saying goes, “Beware of the quiet ones.”

managed it service

Steve Mihalic

Network Engineer

With over 15 years of IT Customer Support experience, Steve started at GLC in 2017 as a Network Engineer. His ability to work in a larger environment, maintain all the servers, and take care of all the workstations almost single handedly is a testament to his specific skill set. He graduated from Valley Forge High School and TTI, and always brings a willingness to help in any situation, a wide variety of knowledge and a smile.

managed it service

Adam Weeks

Field Manager

Adam is the “new guy on the block”.  But just because he’s the youngster, (he started with GLC in early 2019), don’t underestimate his powers.  Adam is a Network Engineer with over 15 years in the field, he has extensive experience with networking and is a VMware Certified Professional (VCP-DCV6).  Throughout his career he has gained a lot of knowledge in the many areas of IT by learning hands-on. We call that “Baptism by Fire”…!! That’s why we like him.  In his spare time, he mostly enjoys playing golf and spending time with his kids.

managed it service

Gary Pounders

Field Engineer (Central/Southern Ohio)

Joining Great Lakes in 1999, Gary is our Central/Southern Ohio Senior Field Engineer. He brings with him decades of experience in the computer industry and has established excellent relationships with his customers. When Gary isn’t at work, he enjoys working on classic cars and relaxing at home with his family.

GLC_headshot4

Terry Hughes

Senior Field Engineer

Terry comes to us with decades of experience in copier dot matrix thermal laserjet inkjet and wide format printers. He also has many years experience in projector and scanner repair. He specializes in Epson products. In his spare time he enjoys spending time with family, puzzles, computers and travel.

managed it service

Justin Kresty

Network Engineer

Joining the team in 2020 Justin brings with him over 15 years’ experience in Enterprise IT Support. With a strong skill set in Networking, CompTIA certifications and IT troubleshooting expertise he is a welcomed addition to the team.

Outside of work, he enjoys spending time working on projects in the garage, attending his children’s sports activities, and taking nature walks. Some of his favorite things include family trips to the beach, RC racing, and spending time outdoors with the family.

Tim Sweeny

Tim Sweeney

Service Technician

Welcome to the newest member of our Maintenance team. Tim went to Cleveland State and graduated in 2018 with a Bachelor of Arts degree in History. He may be the newest service tech at GLC, but loves a challenge and learning on the job. Outside of work, Tim loves to see movies, tinkering with computers (he even built his own from parts), and actively tracking/trading on the stock market. A die-hard Browns fan, he will reluctantly admit he saw a grand total of one win during his two years as a season ticket holder (the worst two years in Browns history). GO BROWNS!!!

managed it service

Rick Wackerly

Senior Sales Executive

Rick was recruited to join the GLC Sales team in 2012. At the time, GLC needed strong sales assistance and Rick previously owned and operated a moving company for 35 years, which means he was out there working on a truck every day! Anyone that can do that, plus maintain positive customer relations, was someone we wanted. Rick brings his charm, wit and “gift of gab” to every meeting and he is still keeping his customers happy after all these years.

managed it service

Jim Manco

CEO/Owner

Before founding GLC, Jim first graduated with a Bachelor of Arts degree in Communications from Ashland University, followed by a 10-year career in Sales as one of IBM’s lead revenue generators. Then in 1981, he started the Great Lakes Computer Corporation. He has since watched his company grow and evolve throughout the years, from brokering computer equipment to full-service IT maintenance, Managed Services, Data Security and more. Though he’s not often in the office, don’t count him out. He’s tanned, he’s rested, he’s ready!

managed it service

Bob Martin

President

Bob joined the company in 1995, after a 12 year “vacation” working for the Navy in sunny Virginia Beach. Bob graduated with a BSEE from the University of Akron. He has held multiple positions at GLC including Large Account Sales, Sales Manager, VP of Operations, and now serves as President. Although he oversees all operations, Bob’s primary focus is in the areas of sales development, strategic direction, government sales and large account management. Bob spends most of his day driving the Operations Team crazy with his “questions and ideas”.

GLC_headshot3

Logan Homler

Help Desk Engineer

Logan joined the Great Lakes team in early 2020 and has worked in both the dispatch and help desk departments. Even as a young lad, Logan grew up around the IT environment and has always been technically inclined, even offering his help to the IT administrator at his high school. I know… he’s one of those “smart guys”! He’s currently pursuing a degree in Cyber Security at Lorain County Community College and looks forward to bringing his diverse skillset to the help desk.

managed it service

Lee Eller

Senior Network Engineer

Lee (or as we like to him, “Elder” Eller) was GLC’s first hire back in 1987, starting off building systems as an engineer. Over the years, he has tried on many company hats, including running the Field Services Division, but he is truly a technician at heart, which is why Lee is now our Senior Network Engineer. Capitalizing on his strengths, this military veteran’s depth of knowledge and experience are a tremendous asset to our customers. Lee’s years of service are a HUGE testament to who he is as a person and his commitment to Great Lakes.

managed it service

Dan Ondercin

Senior Field Engineer

Servicing all of Northeastern Ohio for GLC since 2000, Dan possesses an exceptional understanding of the equipment he repairs and enjoys sharing his knowledge and mentoring our growing team. Dan lives life to the fullest when he’s not at work, spending his time golfing, fishing and boating on Lake Erie, and performing with his band.

managed it service

John Semonin

Senior Field Engineer

John is our Akron and Canton area Senior Field Engineer. Since teaming up with Great Lakes in 2006, he has built enduring relationships with his customers, by always taking a moment after his repairs to chat and joke along with them and brighten their day a little. When John has time to unwind, he enjoys tinkering with his vintage train collection and spending time with family.

We do more than you expect!

Do you want to know all the services that we offer?  Read all about our maintenance and repair options.
cyber ready

Why Cyber-Ready Now is Not Enough

We frequently discuss and stress the importance of protecting your digital assets today. Across the country, this is becoming more important to busine ...
business in trouble

How to Protect Your Business Before It’s Too Late

IT security consists of multiple facets and is crucial in today’s deeply digitized world. As a business owner, your IT components—the sensitiv ...
business continuity disaster recovery

Disaster Protection: Why Your Business Needs BCDR Now

Disasters sometimes strike. They can take on many forms (fire, hurricane, earthquake, theft, etc.) and either be localized or fully global. The COVID- ...