IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

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Managed Print ServiceThe business owner is notorious for being a “jack of all trades”. When you decide to start a business, you may not feel comfortable outsourcing tasks that you can handle yourself. But, as business grows, demands on the owner grow as well. It starts to become necessary to hand off some of the everyday maintenance tasks in favor of tasks that require your expertise. That’s just smart business. Managed Print Services (MPS) are a no-brainer.

What Are Managed Print Services?

MPS programs allow an IT repair and maintenance expert to oversee and manage all aspects of your business printing, across all print devices. This includes printers, scanners, copiers and fax machines. They monitor equipment functionality as well as supply levels. Managed print services can help you streamline your workflow, save you money, and help you reduce printer downtime.

Four Benefits of Managed Print Services

There are many benefits that a business can reap by taking advantage of managed print services. Here is a look at four of those leading benefits.

1. Optimize Resource Use. This benefit includes physical resources as well as personnel. First, MPS monitors your print demands and can identify who are your biggest print material users. Analyzing your print output allows you to see if any staff is printing unnecessarily and can lead to big savings in materials cost. MPS can also tell you which machines are no longer running efficiently, and repair or replace them before they become a strain on resources. When it comes to optimizing your staff’s time, over 25%of IT staff time is wasted on printer repair and maintenance. By freeing up your in-house IT team, they can focus on growth initiatives instead.

2. Keep printers in service longer. Most savvy business owners get their vehicle fleets serviced on time in order to reduce the chance of an inconvenient and expensive breakdown. It only makes sense to have routine services performed on a fleet of printers. Printer managers make sure that printers get serviced on time and that small issues get fixed before they turn into big ones. You get the most of your capital investments.

3. Automatic Supply Ordering.  Ordering of print-related products is simplified. Instead of continuously re-ordering toner, ink, paper and other print related supplies, an MPS will handle these aspects and provide one simple monthly invoice. Billing is done on a per-page basis so you only pay for what you use.

4. Cost Savings. Printing expenses can be streamlined and reduced. Most businesses are unaware how many printed sheets are wasted. A study conducted by Lexmark found that an average of 17% of all pages printed contained information the user didn’t want. Hiring an MPS can reduce printing costs by as much as 30% after the completion of an initial print audit.

Great Lakes Offers Managed Print Services

Are your printers out of commission all too often due to supplies or repairs? Are you dealing with a shrinking IT budget? If so, managed print may be for you. At Great Lakes Computer, we examine your current reproduction needs, streamline your work flow, and work to minimize printing costs. To learn more, download our free managed print brochure.

Download our Managed Print Brochure



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