IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

data security and remote monitoringMost small businesses experience IT problems that are totally preventable had they taken the correct action in the first place. Who knows how many millions (billions?) of dollars get wasted each year because of this? Yet not taking wise action jeopardizes your entire business.

Here are some of the most common IT support and security mistakes small businesses make:

1. No Disaster Recovery Plan Whatsoever:

Cloud computing has made backing up your data so inexpensive and easy to do. Don’t fall for excuses that come to mind, such as thinking backing up your data doesn’t make financial sense, given how little you have to actually back up. Or maybe you can’t afford a full-time IT guy. On the surface, these excuses appear true. However, the reality is backing your data up to the cloud (at minimum) is so simple there’s no reason not to do it. The alternative – potentially losing all your data and your business – is much worse.

2. Think “If It Isn’t Broke, Don’t Fix It:”

All the behavior on your network can appear to be going well on the surface. You don’t notice any slowdown as you and your employees use your network. There’s no major viruses causing chaos, it seems. So everything’s okay, right? Maybe and maybe not. Errors, like corrupted backups, bad tape drives, or backup server failures can happen all the time without regular monitoring. When it comes to data recovery, you can’t play games. Make sure you monitor your network or have a computer and network maintenance team do it for you.

3. Using Consumer Anti-Virus instead of Business Anti-Virus:

Consumer products are cheaper and do work well, but they cause logistical hassles for businesses. That’s because each employee can be an administrator for their own antivirus. Ever thought you had too many generals on the battlefield? That cliché goes to a whole new level if you let your employees administer their antivirus. Make sure you use a business version. It makes upgrading easy, and it lessens the opportunity for employee mistakes.

4. Don’t Assume Upgrades are Made Automatically:

Unfortunately, this routinely happens at the small business level. These patches should happen automatically. But that’s not always the case. Smart hackers wait for their golden opportunity to access your network and before you know it, a data breach has occurred. And when a new patch gets released, that’s a perfect time for them to see what access they can get. The simple solution is to have someone responsible for constantly monitoring your network for all the latest security upgrades.

5. Not Educating Your Users:

A recent survey from GFI software found 44% of small businesses “sometimes” educate employees, while 22% “rarely” do so, and 6% admit to “never” educating their employees. If you add those numbers up, that means 72% of businesses do not consistently educate their employees on safe computer and network use.

And most data security breaches happen because of user error! Remember to educate your users on safe workplace computer use regularly throughout the year.

Find out more about remote monitoring and data security for your small business:

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