IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

VoIP bloggerIn today’s blog post, we welcome again our guest blogger, Brett Harney, to continue his discussion from his last guest post with us: A Buying Guide for Small Business: VoIP vs. Hosted VoIP.  Brett is a principal at Corporate Technologies Group in Hudson, Ohio, and today he is sharing with us 3 Challenges in SIP Trunking Implementations:

“There are many business reasons that SIP Trunking should be considered for improved efficiencies, and offers significant cost savings and application performance enhancements for companies.  For more information on SIP Trunking and it’s benefits, visit our blog post from last month: Back to Basics: What is SIP Trunking?

However, while SIP trunking offers many advantages to business customers, it’s also not a sure thing, and you should not blindly enter into this new venture without first understanding what challenges you may face. Here 3 common issues with SIP trunking, and possible solutions:

    1. Faxing: SIP still does not work well for faxing despite some providers’ claims. To get around this many customers keep a POTS line for their fax line and alarm monitoring systems.
    2. Security: Because SIP is running over the data network on an open channel, it is vulnerable to hackers, which wasn’t an issue with legacy dedicated circuits. Anti-intrusion measures must be implemented at the service provider and LAN level.
    3. Interoperability: Despite following the SIP standard, not all SIP trunking services are the same. Implementation of the SIP standard can vary, so interoperability with vendor gear is not always assured. Look for SIP trunking providers that have pre-certified interoperability with the major IP PBX suppliers.

Bottom line is that SIP trunking can be a great way to gain significant cost savings and greatly expanded capabilities.  However, there are some concerns that you may need to overcome, which may lead you toward a Hosted VoIP solution, or other alternatives.  If you have any questions regarding the implementation of a VoIP solution for your business, contact me at CTG to discuss your unique needs. ”

Contact Great Lakes Computer today to be introduced to Brett at CTG today.

3 Challenges in SIP Trunking Implementations: