IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

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MalwareWeather isn’t the only threat to fear in a hurricane. Cyber criminals are using the chaos and destruction following Hurricane Matthew to take advantage of unsuspecting web users using malware and phishing scams. The US Computer Emergency Readiness Team (US-CERT) issued a press release tuesday with six preventative measures to take.

US-CERT warns users to remain vigilant for malicious cyber activity seeking to capitalize on interest in Hurricane Matthew. Users are advised to exercise caution in handling any email with subject line, attachments, or hyperlinks related to Hurricane Matthew, even if it appears to originate from a trusted source. Fraudulent emails will often contain links or attachments that direct users to phishing or malware-infected websites. Emails requesting donations from deceptive charitable organizations commonly appear after major natural disasters.

US-CERT encourages users and administrators to use caution when encountering these types of email messages and take the following preventative measures to protect themselves from phishing scams and malware campaigns:

    • Do not follow unsolicited web links in email messages.
    • Use caution when opening email attachments. Refer to the Security Tip Using Caution with Email Attachments for more information on safely handling email attachments.
    • Keep antivirus and other computer software up-to-date.
    • Refer to the Security Tip Avoiding Social Engineering and Phishing Attacks for more information on social engineering attacks.
    • Review the Federal Trade Commission information on Charity Scams.
    • Verify the legitimacy of any email solicitation by contacting the organization directly through a trusted contact number. You can find trusted contact information for many charities on the BBB National Charity Report Index.

Be wary of hurricane related content from untrusted sources. If you’re unsure if your antivirus is up-to-date, or if your network is secure, contact the security experts at Great Lakes Computer today.

Learn more about our Data Security Product Suite

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