IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

Managed ServiceThe Managed Service industry is experiencing a major growth trend. More and more, SMBs are realizing that in order to stay competitive with the big guys, they may need to outsource some of their functions to experts, so they can focus on their own expertise. Here are 5 good reasons to consider Managed Services, from MSPblog:

    1. Increased efficiency/reliability of IT operationsOften, SMBs have over-burdened IT staff with employees who may lack the skills and training for certain tasks or can’t handle the whole of the company’s network on their own. These companies recognize the value of working with an outside technical support team. According to CompTIA’s report, “60 percent of end users describe their managed services engagement as a collaborative arrangement with their internal IT department, suggesting that certain IT areas fall into the MSP bucket, while others remain in house.” Notice how the reason provided is to improve the abilities of the in house team, not to do away with these IT employees altogether.
    2. Enhanced security/compliance

      Laptops, desktops, smartphones, applications, tablets, servers, operating systems, browsers, wearable technology and the like all store and transmit data and thus require the strictest security measures. Networks require around-the-clock monitoring, as well as up-to-date knowledge of threats and solutions; which most SMBs can’t afford to staff with a full-time position. MSPs are experts at prevention, detection, and remediation of threats.
    3. Proactive approach to maintenance

      Business owners don’t want to have to think about their daily IT operations. They don’t want to have to second-guess the reliability and speediness of their network connection. Similarly, they don’t want to have to worry about what the state their IT environment will be when they commute in to work each morning. They choose to work with an MSP because they can provide 24/7/365 coverage.
    4. ROI/cost savings

      One of the biggest business values of managed services is greater cost savings. IT budgets consist of many items: hardware costs, software and network infrastructure costs and maintenance costs, to name a few. With the managed services business model, customers are able to more easily predict their IT costs on a month-to-month basis. Freeing up more staff time to devote to higher value projects they’re properly equipped to manage increases productivity overall.
    5. Free IT staff to work on strategic projects

      IT employees can increase productivity by concentrating on those projects and assignments they’re the best suited to tackle. It doesn’t make sense to pay a full-time employee with little-to-no experience to migrate their on-premise Exchange servers to Microsoft Office 365 when they could outsource the same task to an IT support technician with the appropriate level of skill and experience, at a fraction of the cost. Managed services will help them maximize employee productivity and satisfaction.

If you’re looking to free up your staff to focus on business growth opportunities by partnering with a Managed Service Provider, contact Great Lakes Computer. We offer a host of managed service options for every size business.