IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

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data securityThis week, the U.S. Department of Homeland Security suffered a major data security breach. A hacker released the names, contact info, and job titles of over 9,000 DHS employees. And they said they plan to release the same critical information of 20,000 FBI employees next. Here are the details according to an article published yesterday on engadget.com:

Late yesterday, a Twitter account posted a Department of Homeland Security staff directory containing names, titles, email addresses, phone numbers and more for over 9,000 employees. “This is for Palestine, Ramallah, West Bank, Gaza, This is for the child that is searching for an answer,” the post read. What’s more, the hacker claims they have details on 20,000 FBI employees and plan to leak those next.

Before the post hit Twitter, Motherboard published an article detailing how a hacker had obtained 200GB of data from the Justice Department before reaching out to the site. The hacker went on to explain how the information was obtained through a compromised email account. After failing to log in to the a staff portal, the hacker called the correct department, offered a story about being a new employee and was given a code that granted them access.

The credentials were then used to access a virtual computer tied to the email account, including files stored on the DOJ intranet. According to Motherboard, the hacker claims to have had access to 1TB of data, but only took 200GB. The outlet placed several calls to numbers on the leaked employee list, confirming that the information was mostly legit. What’s more, the hacker used the account to email Motherboard to provide further evidence of the access. The list of leaked employees contains a range of positions, including analysts, special agents, language specialists and more. And it could be just the beginning too, if the hacker proceeds with plans to dump the FBI database.

This far-reaching violation was made possible with ONE compromised email address and a phone call. Data Security is serious business. Let the staff at Great Lakes Computer help you make your network the most secure it can be. If the federal government can be hacked, then your business could be at risk too.

Contact Us Today!

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