IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

Managed ServicesA common help desk call for any user is when their internet connection is not working.  After the obvious is ruled out (DSL line is down??  Did you remember to pay the cable bill this month??), and you realize that you actually have an IP address but no internet, you pick up the phone for IT support.

Before making the call, we found this article on GlobalKnowledge.com to be a very useful step-by-step guide to address the issue of no internet connection despite an IP address.

“Many of us have experienced the frustration of having an IP address and not being able to connect to the Internet. The question that is arises is: Why is there no connection?  This happens multiple times daily somewhere  in the world. In this paper, we examine possible reasons why this happens and what to do for each possibility.  Most common causes will be presented first, followed by the less likely reasons. We’ll begin by looking at this from a basic trouble-shooting view to verify both connections and configuration. Then we will move to related issues from the local network such as address conflicts and limited connectivity. That is where things get more complicated, so we’ll explore parts of IP addressing and DHCP basics to understand what else could cause this challenge. That will lead us to what happens when DHCP misfires.”  Download full whitepaper here.

Is the Problem in your Network?

Great Lakes Computer’s Managed Service Products include Computer Network Management.  Avoid problems before they arise by maintaining the critical components of your computer network – the heartbeat of your business. Preventative network support saves you time and money by optimizing your computer network’s performance and keeping risk to a minimum.  We’re there when you need us, with prompt response time and outstanding customer service. Through our reliable computer network management, you can rest assured that your network is solid, and your business is properly supported.