IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

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Managed Services monitor your IT with an expert eye

Four reasons for MSPIT staff regularly find that a lack of time or financial resources are the biggest barriers to productivity that they face.  This is according to a new survey carried out by JDL Technologies; the study found that in response to these issues, 36% of those asked have employed the skills of a Managed Service Provider (MSP), and it appears that during 2014, that number will to continue to rise, eventually reaching the 40% mark.

So why are more and more businesses deciding to explore the possibilities of outsourcing their IT?  Here are the top 4 reasons:

    1. LOWER TCO: Most sited reason was the reduction in downtime, coupled with the ability to reduce their IT costs.
    2. STAFFING: Of those asked by JDL, 73% reported a drop in the need for extra IT workers when an MSP steps in.  This was mentioned as the overriding gain.
    3. PRODUCTIVITY: 68% also explained that the MSP allowed their permanent IT staff to become more active, freeing them up from day-to-day computer maintenance and housekeeping chores.
    4. INNOVATION: A further 61% said that MSPs brought the promise of advanced technological solutions, enabling their businesses to make use of more specialist knowledge than they could have hoped for previously.

Choosing the right MSP

When it comes to choosing the right MSP for their organization, companies were fairly unified in their response: An overwhelming 86% claimed that the reputation, as well as the price, of a provider was top of their list.  They also carefully considered the references given by previous clients, the service level agreement terms, and how reliable the MSP was.

The MSP Alliance, an international body that represents the sector, explains the importance of their members as: “The operative distinction that sets apart a Managed Services Provider is the proactive delivery of service, as compared to reactive IT services, which have been around for decades.”

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