IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

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New study shows huge growth in MSP market and big savings for SMB’s

Managed ServiceA study carried out recently by custom research company “MarketsandMarkets” appears to suggest a huge leap will take place in the managed service provider (MSP) industry by 2018.  From its current position at $142.75 billion, the market looks set to grow to a robust $256.05 billion over the next five years.  In order to predict this figure, researchers looked at data centers, networking, security and various other operational services.

The findings showed how much better off small-and medium-sized businesses are when they begin to use managed services.  By outsourcing all or some of their IT infrastructure, smaller companies benefit in a number of ways; they often receive advice from an expert consultant, reduce their computer maintenance costs and increase productivity in the process.  Overall, MarketsandMarkets found most small companies can expect a 30% to 40% saving on their technology budget when they use managed IT services.

The news was greeted with a degree of skepticism by members of the managed services sector, who tend to believe that unless MSP providers adopt new technologies quicker, this growth will not be as pronounced.  While they acknowledged that there had indeed been a general upturn in the use of outsourcing, they pointed out that this surge was not necessarily indicative of a more permanent boom.  If firms fail to keep on top of the latest technological advances, such as cloud computing, they could struggle to win contracts.

Seth Bostock is the president and COO of software company independenceIT.  He explained that adapting to new technologies will be vital to the industry over the coming years: “I actually think the traditional managed service providers are at risk if they don’t adopt this new strategy,” he said.  “It’s more important than ever to make sure you partner with the right people, you have the right solutions in place and you’re going to capitalize on this growth and you’re going to combat the big companies.”

From http://www.crn.com/news/managed-services/240160016/analyst-firm-predicts-huge-managed-services-growth-but-msps-urge-caution.htm

Case Study for Using Managed Services

Learn how Great Lakes Computer Corp was able to help ALL PRO Freight Systems increase customer service support while decreasing the time it took to solve customer problems.

Read the Case Study

Learn more about the author Bob Martin

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