IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

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Smart malware takes computer safety concerns to new levels

antivirusModern forms of malware have long used a variety of strategies that help them hide from antivirus and antimalware programs, but a malicious program known as Shylock actually makes efforts to keep researchers from studying it.  Such study is, of course, essential in order to develop more efficient and thorough removal tools, which IT support experts and end users can use to help recover their systems when their computer safety has been compromised.

According to security experts at Trusteer, Shylock has code that permits it to determine when it has been activated over an RDP or remote desktop protocol.  This type of activation allows computer security researchers to examine a piece of malware remotely, thus providing data protection for their own local systems.  The makers of the Shylock malware are obviously aware of this and have built in this functionality in hopes that it will pose a bar to this type of study.  When Shylock detects that it is running over an RDP connection, it will refuse to install itself.

“It appears to be trying to avoid being researched by simply not installing at all,” explained Amit Klein of Trusteer.  “At this point, the malware researcher will leave the sample alone… Many malware samples can observe a lack of mouse movements or lack of user activity and will sleep for a few minutes in order to avoid automatic processing or analysis.  Obviously, we see a trend here where a malware family is trying to avoid being analyzed or detected by humans.”

The evolution of malware into ever more intelligent forms means that it is more important than ever for SMBs to protect themselves as fully as possible.  This means more than making sure that antivirus and antispyware programs are installed on all company machines.  Instead, a coordinated, company-wide policy is imperative.  Otherwise, machines that are running behind on updates due to employee error or other factors can be the weak link that causes the entire network chain to break.

No company wants Shylock to make its way into a system; the malware excels at financial fraud, injecting itself into browser code in order to steal passwords, logins, and other credentials related to financial websites that employees may need to visit as they complete their daily workflow.

The best way for an SMB to assure itself of robust data protection is to enlist the support of a professional IT company that can help them establish and carry out a company-wide antimalware effort.

Think you may have malicious software on your network?

Allow Great Lakes Computer to take a look at your data protection practices.  Your first 2 hours of repair is free.

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