We have been very impressed with their support, responsiveness, knowledge and expedient service not only with their field engineers, but also with their help desk and support staff. They provided services and support for both of our Cleveland and Eastlake facilities through their Managed Print Program. Their program benefits included 24/7 remote monitoring and error detection, onsite repair services and toners for our printer fleet. They even worked with us to keep toners onsite for our V.I.P printers. When we had a need for additional network/project engineers, we contacted their support staff who facilitated our requests. They assigned a primary engineer to our account and he was able to fill in for vacations and project work effortlessly. We are pleased and confident in extending our highest recommendations for Great Lakes Computer.

I have been in my present job for 10 years and have been working with Great Lakes Computer as our printer service provider for the entirety of that time.  In my previous job, we used IBM for our printer service since all of our printers were IBM.  I was very happy with their service and never used another provider until I started my present job.  I must admit that I was not sure what kind of service Great Lakes would provide but soon found out that their service was very good. We purchased some additional printers that we did not feel would require service 24/7.  We tried a company that would give free service with purchase of toner cartridges.  I still kept Great Lakes for service on our important printers.  We signed an agreement for 18 months.  During that time we had problems with the other companies service.  You never knew when they would arrive.   They replaced a system board on a printer and did not install a chip that makes it work on the ISeries.  The tech said that the printer was working since it would print from Windows.  I was not there that day.  When I came in the next day, I recognized the problem and used a chip from a spare printer to fix it.  That would have never happened with the Great Lakes tech. After the contract was finished, we tried another company that offered a managed print solution.  However,  they would not support some of our older printers. But, we still have them covered by Great Lakes.  As you can see, even though I was using another service provider I still have to use Great Lakes. Finally, Great Lakes offered Managed Print Service.  It was a no-brainer to go with them.  They have very  dedicated service techs and support people in their office who are both helpful and friendly.  Great Lakes even replaced a printer that they could not repair.  They usually come the same day I place a service call.  If not they are there the first thing the next day. I would highly recommend them for Managed Print Service.

Our system had an event that caused it to generate critical error messages. After our previous experience with IBM when we had a similar issue we decided to seek a different solution. Therefore, we contacted and engaged Great Lakes Computer Corporation as our hardware support partner. They evaluated our system and determined that we had one of our four hard drives fail, which caused the critical error messages at that time and has resulted in noticeably slow processing since then. Great Lakes ordered new hard drives and a new cache battery. Then, they came to our office to install these parts. In the process they initiated an IPL (reboot). Unfortunately, the system failed to reboot. Great Lakes evaluated the reboot issue and have ordered additional parts and have a more experienced technician on his way to our office today. We cannot express the depth of our gratitude to you for all of your support and hard work on our behalf through this crisis. Great Lakes flew their technician and a big box of IBM components out here in response to our issues. Great Lakes immediately went into full crisis mode when our issues accelerated. They had a very qualified technician on our premises the next day. The technician evaluated our machine while he was working to bring it back on line and provided us with a level of service we have never experienced in our twenty years running AS-400’s and iSeries systems. He gave us at least three suggestions to improve the system. He has actually had his hands in our machine and knows where we are and how our system is running. We are very excited they are now a partner. It was an incredible event! We were able, in almost exactly twenty-four hours from the time of the catastrophe, to initiate our back up procedures and get on-line and ready to move forward.

Heinen’s has had a working relationship with Great Lakes for over ten years. Great Lakes provides support/maintenance for our non-leased printer fleet, along with time clocks, in Cleveland and Chicago. Working with Great Lakes is a pleasure. They are very responsive and get the job done right the first time. Service requests are responded to quickly and usually resolved within 24 hours. We submit 95% of our service requests via email. It is rare that we have to contact their Help Desk directly, but on the few occasions when we do, they are very professional and are able to answer our question/resolve our issue or dispatch a tech quickly. Great Lakes has been a great resource for special projects. We have reached out to them for project assistance; each request was handled quickly by their Help Desk and a professional technician was assigned who was skilled and able to complete the requested work. Great Lakes is a valuable partner and we give them the highest recommendation.

A storm knocked out power to my office Thursday night going in to Friday morning.  The power outage corrupted much of the data on our server and some of the employee’s mobile devices.  Great Lakes spent a significant amount of hours, both during working hours and throughout the weekend, in an effort to repair our IT issues and make sure we were up and running again by Monday morning.  The server suffered so much damage from the storms that it had to be erased and rebuilt with our backup drives.  Jim and Dave at Great lakes spent in excess of 20 hours over the course of the last weekend making corrections to our equipment.  They are accessible at all hours and I cannot be happier with the maintenance and emergency work they have performed on our behalf. I am happy to refer any business to Great Lakes. They have helped my office immensely.

GLC’s Total Care Support has eliminated the need of having to wait for an IT person to come to our office to correct any problems. I recently had a problem with installing a software package so I called GLC. They resolved the problem the same day. The response time is very timely and each of my users has the ability to complete and track their own support tickets.

The Lorain Historical Society had “limped along” with tech-savvy volunteers helping us with our computer needs.  As we grew as an organization, we reached out to find a company that provided us with the expertise that we needed for our technology.  Great Lakes has been a wonderful partner in helping us.  No question is ever too small or “too stupid”.  AND their techs speak regular language, not just computer-eze.  We couldn’t continue to grow without them.

In 2014, we made one of the best business decisions to improve the day-to-day operations of Gundlach Sheet Metal Works, Inc. – we called Bob Martin of Great Lakes Computer Corporation and learned of the many IT services that Great Lakes Computer could provide for our Company. We contracted with GLC as our IT partner and they have since provided our Company desktop IT support, servers, backup solutions and so much more. Everyone at Great Lakes Computer has been amazing to work with and it is so great to know that we have such a knowledgeable and competent IT support team on our side!

We are very satisfied. When we changed computer companies, GLC made the transition seamless for us. Our network never went down and the new systems were installed and working without any problems. GLC’s employees have been very helpful and the response times have been outstanding. We thoroughly enjoy working with GLC.

GLC’s Total Care Support provides us with competent professional network management allowing us to concentrate on our core competencies. The ticketing system and the help desk both provide quick and effective resolution to issues as they occur. Shortly after signing on with this service we experienced severe problems after a storm and power outage. GLC responded rapidly and effectively managing both outside vendors and internal resources onsite and remotely until we were 100% up and running.

Dental Services Group has 24 locations spread across the United States. Our Information Technology team was looking for a cost effective and customer focused national partner to help us manage our fleet of printers. We used to spend time troubleshooting things like paper feed issues, paper jams, and general printer issues. This took valuable time away from our team when they should have been concentrating on producing for our customers. John and the team at Great Lakes have been customer focused. If we have an issue with a printer, we pick up the phone and speak with a friendly Great Lakes employee within a few seconds. Great Lakes’ network of tech is able to come on site to any of our facilities and keep our fleet of HP LaserJet printers running smoothly and efficiently. By intelligently monitoring our printers in the background, Great Lakes can proactively send out toner for our printers before their current cartridges are empty. This has also almost eliminated printer related calls to our internal Help Desk.

Our company’s retail environment is very competitive and customer service is a MUST. We needed a quality IBM Point-of-Sale maintenance solution, but we also needed a vendor who was responsive, flexible and cost effective. Great Lakes Computer Corporation has been supporting our store environment for over eight years and I couldn’t be happier with our service. The quality and support we get from GLC is superb!!