IT DIRECTOR CONSOLIDATED PRECISION PRODUCTS CORPORATION We have been very impressed with their support, responsiveness, knowledge, and expedient service not only with their field engineers but also with their help desk and support staff. We are pleased and confident in extending our highest recommendations for Great Lakes Computer.

When I started Olympic Steel over 25 years ago, Great Lakes Computer Corporation was already a preferred vendor for our company. That relationship has continued and grown as technology evolved over time. GLC has handled our file server maintenance for several years. We have also contracted them for projects when we cannot visit a site ourselves. I am pleased to report that GLC has met our timelines and expectations in both support contract work and time and materials projects. Our company has locations throughout the country and they have been able to provide support to all of them. I'm happy to recommend Great Lakes for their service and support.

We have been very impressed with their support, responsiveness, knowledge and expedient service not only with their field engineers, but also with their help desk and support staff. They provided services and support for both of our Cleveland and Eastlake facilities through their Managed Print Program. Their program benefits included 24/7 remote monitoring and error detection, onsite repair services and toners for our printer fleet. They even worked with us to keep toners onsite for our V.I.P printers. When we had a need for additional network/project engineers, we contacted their support staff who facilitated our requests. They assigned a primary engineer to our account and he was able to fill in for vacations and project work effortlessly. We are pleased and confident in extending our highest recommendations for Great Lakes Computer.

Heinen’s has had a working relationship with Great Lakes for over ten years. Great Lakes provides support/maintenance for our non-leased printer fleet, along with time clocks, in Cleveland and Chicago. Working with Great Lakes is a pleasure. They are very responsive and get the job done right the first time. Service requests are responded to quickly and usually resolved within 24 hours. We submit 95% of our service requests via email. It is rare that we have to contact their Help Desk directly, but on the few occasions when we do, they are very professional and are able to answer our question/resolve our issue or dispatch a tech quickly. Great Lakes has been a great resource for special projects. We have reached out to them for project assistance; each request was handled quickly by their Help Desk and a professional technician was assigned who was skilled and able to complete the requested work. Great Lakes is a valuable partner and we give them the highest recommendation.

A storm knocked out power to my office Thursday night going in to Friday morning.  The power outage corrupted much of the data on our server and some of the employee’s mobile devices.  Great Lakes spent a significant amount of hours, both during working hours and throughout the weekend, in an effort to repair our IT issues and make sure we were up and running again by Monday morning.  The server suffered so much damage from the storms that it had to be erased and rebuilt with our backup drives.  Jim and Dave at Great lakes spent in excess of 20 hours over the course of the last weekend making corrections to our equipment.  They are accessible at all hours and I cannot be happier with the maintenance and emergency work they have performed on our behalf. I am happy to refer any business to Great Lakes. They have helped my office immensely.

GLC’s Total Care Support has eliminated the need of having to wait for an IT person to come to our office to correct any problems. I recently had a problem with installing a software package so I called GLC. They resolved the problem the same day. The response time is very timely and each of my users has the ability to complete and track their own support tickets.

The Lorain Historical Society had “limped along” with tech-savvy volunteers helping us with our computer needs.  As we grew as an organization, we reached out to find a company that provided us with the expertise that we needed for our technology.  Great Lakes has been a wonderful partner in helping us.  No question is ever too small or “too stupid”.  AND their techs speak regular language, not just computer-eze.  We couldn’t continue to grow without them.

In 2014, we made one of the best business decisions to improve the day-to-day operations of Gundlach Sheet Metal Works, Inc. – we called Bob Martin of Great Lakes Computer Corporation and learned of the many IT services that Great Lakes Computer could provide for our Company. We contracted with GLC as our IT partner and they have since provided our Company desktop IT support, servers, backup solutions and so much more. Everyone at Great Lakes Computer has been amazing to work with and it is so great to know that we have such a knowledgeable and competent IT support team on our side!

We are very satisfied. When we changed computer companies, GLC made the transition seamless for us. Our network never went down and the new systems were installed and working without any problems. GLC’s employees have been very helpful and the response times have been outstanding. We thoroughly enjoy working with GLC.

GLC’s Total Care Support provides us with competent professional network management allowing us to concentrate on our core competencies. The ticketing system and the help desk both provide quick and effective resolution to issues as they occur. Shortly after signing on with this service we experienced severe problems after a storm and power outage. GLC responded rapidly and effectively managing both outside vendors and internal resources onsite and remotely until we were 100% up and running.

Dental Services Group has 24 locations spread across the United States. Our Information Technology team was looking for a cost effective and customer focused national partner to help us manage our fleet of printers. We used to spend time troubleshooting things like paper feed issues, paper jams, and general printer issues. This took valuable time away from our team when they should have been concentrating on producing for our customers. John and the team at Great Lakes have been customer focused. If we have an issue with a printer, we pick up the phone and speak with a friendly Great Lakes employee within a few seconds. Great Lakes’ network of tech is able to come on site to any of our facilities and keep our fleet of HP LaserJet printers running smoothly and efficiently. By intelligently monitoring our printers in the background, Great Lakes can proactively send out toner for our printers before their current cartridges are empty. This has also almost eliminated printer related calls to our internal Help Desk.

Our company’s retail environment is very competitive and customer service is a MUST. We needed a quality IBM Point-of-Sale maintenance solution, but we also needed a vendor who was responsive, flexible and cost effective. Great Lakes Computer Corporation has been supporting our store environment for over eight years and I couldn’t be happier with our service. The quality and support we get from GLC is superb!!