IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

IT Support ClevelandIt is time for our monthly guest blog post from guest blogger, Brett Harney,  principal at Corporate Technologies Group in Hudson, Ohio.  Today Brett is sharing with the readers of our IT Support blog excerpts from his eBook, available for free download, on perfecting your network’s performance:

“Businesses are increasingly more aware of the quality of service issues that entail an application or website not performing well, and many have come to realize the impact network performance has on customer perception and their bottom line.

The figures are astounding:

    • For 25% of companies surveyed, an hour of downtime costs the business between $100,000 and $500,000.
    • Another 29% report the cost of downtime to be between $75,000 and $100,000.
    • One technology company estimated its cost “per downtime incident” at between $750,000 and $1,500,000, and was experiencing between ten and fifteen of these “incidents” per year.

Clearly, network and application performance has gone beyond being a quality issue—it has become a revenue impacting issue! These are obviously large scale issues for some very large companies, but being a smaller company with the same percentage losses doesn’t lessen the impact to the company’s surviving bottom line.

For this reason, we have compiled this eBook taken from our Perfecting Performance Blog, to discuss Network and Application Performance, and how right-sizing and network monitoring will increase your efficiency… and of course your bottom line.”