Ensuring You Can Stay Focused on Customer Service
Great Lakes Computer has a long and successful history working within the retail environment and understands the unique needs of retail operations, as compared to office or industry.
Our credentialed field engineers are experienced working within this domain (as well as within controlled environments like pharmacies and cash rooms) and will expedite repair to minimize disruption at the store. Our large local inventory of parts and replacement units ensures the repair is completed quickly.
The team specializes in depot IBM POS systems repair as well as servicing NCR, Panasonic, Javelin, and Par point of sale products. Our longest tenured engineer has 35 years working with retail equipment. You will receive high quality, on-time repairs at extremely competitive prices on a variety of equipment (Base Units, Printers, Displays and Keyboards).
We support products that are both inside and outside the Manufacturer’s warranty period. Great Lakes Computer can even mix and match various depot repair options with onsite repair for critical units, keeping your business—and your budget—at peak efficiency.
Great Lakes Computer is happy to provide a free depot Point of Sale equipment repair program quote that satisfies your unique POS equipment and inventory.
Retail Client Testimonials
DISCOUNT DRUG MART
Our company’s retail environment is very competitive and customer service is a MUST. We needed a quality IBM Point-of-Sale maintenance solution, but we also needed a vendor who was responsive, flexible and cost effective. Great Lakes Computer Corporation has been supporting our store environment for over eight years and I couldn’t be happier with our service. The quality and support we get from GLC is superb!!
HELP DESK MANAGER, HEINEN’S
Heinen’s has had a working relationship with Great Lakes for over ten years. Great Lakes provides support/maintenance for our non-leased printer fleet, along with time clocks, in Cleveland and Chicago. Working with Great Lakes is a pleasure. They are very responsive and get the job done right the first time. Service requests are responded to quickly and usually resolved within 24 hours.
We submit 95% of our service requests via email. It is rare that we have to contact their Help Desk directly, but on the few occasions when we do, they are very professional and are able to answer our question/resolve our issue or dispatch a tech quickly. Great Lakes has been a great resource for special projects. We have reached out to them for project assistance; each request was handled quickly by their Help Desk and a professional technician was assigned who was skilled and able to complete the requested work. Great Lakes is a valuable partner and we give them the highest recommendation.
Manage
Adopting a managed services relationship with Great Lakes is an efficient way to stay up-to-date on technology, gain access to developing knowledge and evolving skills and address issues related your IT up-time.
Secure
Our data protection and security services lower your risk, secure your data and systems, and ensure comprehensive restoration should you need it. We offer a full range of security from antivirus to data backup.
Maintain
Whether your equipment is new or nearing the end of its lifespan, our expert technicians can meet your needs for computer repair and IT system maintenance with the same, and often better, service as your original equipment suppliers.
