Thinking about advancing your knowledge about IT solutions such as Computer Maintenance and IT Technical Support? If you are a small to mid-sized business in the Cleveland, Ohio area, we encourage you to take a look at the Computer Repair and Maintenance & IT Support programs offered by our own local gem in small business education – Corporate College.
IT Essentials for PC Support Technicians, $995
This hands-on lab course covers the fundamentals of PC technology, networking and security, and also provides an introduction to advanced computer support concepts. Participants who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system, and troubleshoot using system tools and diagnostic software. A combination of hands-on labs and virtual laptop and virtual desktop learning tools help students develop critical thinking and complex problem-solving skills. Cisco Packet Tracer simulationbased learning activities used in the course promote the exploration of network and networking security concepts and allow students to experiment with network behavior. CompTIA A+ PC Support Technician exam objectives are covered. Participant is only certified by virtue of taking and passing both CompTIA exams.
The CompTIA Network+ Certification course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that you will use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent
first step to take before preparing for the CompTIA Network+ certification.
Topics covered: add and remove protocols; change binding order; install network interface cards (NIC); Ping; perform a baseline analysis to determine the state of your network; troubleshoot a malfunctioning NIC; install and remove a service pack from a Windows 2003 server; troubleshoot a malfunctioning cable; troubleshoot a malfunctioning hub; research viruses; backup and restore data; set restrictions on data access; install Windows 2003 Advanced Server; configure DHCP; configure DNS and WINS; create an LMHOSTS and HOSTS files; troubleshoot connectivity.
Security+ CompTIA Certification is the primary course you will need to take if your job responsibilities include securing network services, network devices and network traffic. It is also the main course you will take to prepare for the CompTIA Security+ examination. In this course
you will build on your knowledge and professional experience with computer hardware, operating systems and networks as you acquire the specific skills required to implement basic security services on any type of computer network.
HDI Support Center Analyst, $895
This Help Desk Institute (HDI) authorized course teaches strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and includes an introduction to IT Infrastructure Library (ITIL) processes. It is designed to assist participants in preparing for the HDI Support
Center Analyst (HDI-SCA) certification exam. Certified instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with the course and will be administered on the last day of class.
Installing and Configuring Windows 7 Client, $895
This course is intended for those who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course participants learn how to install, upgrade and migrate to Windows 7 Client. Students then configure Windows 7 Client for network connectivity, security, maintenance and mobile computing.
Database Administration Fundamentals, $495
This course provides participants with introductory knowledge of and skills with databases, including relational databases such as Microsoft SQL Server. Topics include core and relational database concepts, security requirements for databases and data, database objects, graphical tools and T-SQL scripts, database queries and other stored procedures. This course is an excellent first step to a career as a database administrator or database developer and will prepare participants for the Microsoft Technology Associate (MTA) Database Administration Fundamentals Exam.
Maintaining a Microsoft SQL Server 2008 R2 Database, $1,295
This course provides participants with the knowledge and skills to maintain a Microsoft SQL Server 2008 R2 database by teaching in a hands-on setting how to use SQL Server 2008 R2 product features and tools related to maintaining a database. Specifically, this course introduces participants to the entire SQL Server platform and its major tools, details installing and configuring SQL Server 2008 R2 as well as import/export wizards and explains how they relate to SSIS.
Implementing a Microsoft SQL Server 2008 R2 Database, $1,295
This course provides participants with the knowledge and skills to implement a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to implementing a database and is intended for IT Professionals who administer and maintain SQL Server databases.
Writing Queries Using Microsoft SQL Server 2008 Transact-SQL, $895
This course provides the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2008. The student will be introduced to how client/server architecture works, and examine the various database and business tasks that can be performed by using the components of SQL Server 2008. The student will also be introduced to SQL Server database concepts such as relational databases, normalization and database objects.
Crystal Reports, Basic $359
Create customized reports by connecting to a database and modifying its presentation. In this course you will learn report building and report processing techniques along with software features that add value to your presentation. Topics include creating and modifying a basic report, using formulas for filtering data, building a parameterized report, grouping report data, enhancing a report, creating a report using data sourced from an Excel database and distributing data.
For more details, including prerequisites and outcomes, download the full Corporate College Spring 2012 Catalog.