Why Us

We are Trusted Members of Your Team

Since 1981, Great Lakes Computer has been providing trusted IT service and support to customers in
Northeast Ohio in a variety of industries and business settings.

More than an extra pair of hands, Great Lakes is your partner in IT productivity. Our associates are highly engaged, providing the insight and knowledge to help you navigate the complexities of technology.

Success

Great Lakes Employee Engagement

Our performance

Employee engagement is an ongoing key success area for Great Lakes. And we don’t rely on gut feel or a “view from the top”.

In March 2019, we conducted a third party assessment to measure team climate strengths and opportunities for improvement. Team Vital Signs is a validated, web-enabled assessment that quickly captures essential indicators of our team’s health — and offers a clear path toward peak performance.

Our team placed in the top quartile of global respondents (hundreds of companies and thousands participants) in these three critical areas:
In addition, we seek to understand our performance across these four outcomes:

Sustainability

Is the team creating enduring value, and can that continue over time?

Agility

Does the team nimbly adapt to new opportunities and challenges?

Results

Is the team efficiently and effectively accomplishing its goals?

Satisfaction

Are the members committed to remaining in the team?

Our team scored above average in Sustainability, Agility, Results, and Satisfaction – and was a Top Quartile Performer in Results.

Our team makes the difference.

When you decide to work with Great Lakes Computer as your IT service provider, you will benefit from the climate of engagement we strive to create every day and the results that our associates deliver.
As an extension of your staff, you can rely on Great Lakes people to go beyond the requirements of the job.
  • We will look for opportunities to improve the performance of your technology assets
  • We will actively work to make things better
  • We will treat your employees with respect, and help them maximize technology enabled productivity

Just wanted to say a huge THANK YOU to the full GLCC team! You all are fantastic to work with, friendly, tolerant of my/our technical ineptitude on occasion, you respond rapidly and fix our issues quickly, and, most importantly, are wonderful human beings. Look forward to continuing to work with you in the new year.

-MATT

Great Lakes Computer Corporation has been supporting our store environment for over eight years and I couldn’t be happier with our service. The quality and support we get from GLC is superb!!

- MIKE FILBERT

DISCOUNT DRUG MART

Great Lakes has been a wonderful partner in helping us.  No question is ever too small or “too stupid”.  AND their techs speak regular language, not just computer-eze.  We couldn’t continue to grow without them.

- BARB PISCIPO

LORAIN HISTORICAL SOCIETY

We have been very impressed with their support, responsiveness, knowledge and expedient service not only with their field engineers, but also with their help desk and support staff. We are pleased and confident in extending our highest recommendations for Great Lakes Computer.

- TOM CONKLIN

IT DIRECTOR CONSOLIDATED PRECISION PRODUCTS CORPORATION

They are accessible at all hours and I cannot be happier with the maintenance and emergency work they have performed on our behalf. I am happy to refer any business to Great Lakes. They have helped my office immensely.

- ROBERT J. FEDOR

ROBERT J. FEDOR ESQ., LLC

GLC’s Total Care Support has eliminated the need of having to wait for an IT person to come to our office to correct any problems. I recently had a problem with installing a software package so I called GLC. They resolved the problem the same day. The response time is very timely and each of my users has the ability to complete and track their own support tickets.

- TOMMY NOVAK, VICE PRESIDENT

RAIL LOGISTICS INC

Testimonial

Client Feedback & Reviews.

Testimonial

Client Feedback & Reviews.

In 2014, we made one of the best business decisions to improve the day-to-day operations of Gundlach Sheet Metal Works, Inc. – we called Bob Martin of Great Lakes Computer Corporation and learned of the many IT services that Great Lakes Computer could provide for our Company. We contracted with GLC as our IT partner and they have since provided our Company desktop IT support, servers, backup solutions and so much more. Everyone at Great Lakes Computer has been amazing to work with and it is so great to know that we have such a knowledgeable and competent IT support team on our side!

– Mary Speer
Office Manager, Gundlach Sheet Metal Works, Inc.

GLC’s Total Care Support has eliminated the need of having to wait for an IT person to come to our office to correct any problems. I recently had a problem with installing a software package so I called GLC. They resolved the problem the same day. The response time is very timely and each of my users has the ability to complete and track their own support tickets.

– TOMMY NOVAK, VICE PRESIDENT
RAIL LOGISTICS INC

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