IT Insights Trends

Network monitoring

Network monitoring is the process of continuously tracking the performance, health, and security of a network infrastructure. By monitoring traffic, devices, and services in real-time, businesses can proactively identify potential issues, optimize performance, and ensure seamless connectivity. Our network monitoring solutions provide visibility and control, helping you stay ahead of potential disruptions and maintain a reliable, secure network environment.

Help Desk / End-user support

Help Desk and End-User Support services ensure your team stays productive by providing fast, reliable assistance for technical issues. Whether it’s troubleshooting software, resolving hardware problems, or guiding users through common tasks, our expert support team is available to solve issues quickly, minimizing downtime and maximizing efficiency. We’re here to keep your operations running smoothly and your users happy.

On-site / Consulting support

On-site and Consulting Support offers hands-on assistance to address complex technical challenges directly at your location. Our experts work closely with your team to analyze, recommend, and implement tailored solutions that align with your business needs. Whether you need system upgrades, network design, or troubleshooting, our on-site support ensures your technology runs optimally and efficiently.

Vendor Management

Vendor Management services help you streamline relationships with third-party providers, ensuring that your business receives the best value and service. We handle everything from selecting and negotiating with vendors to monitoring performance and managing contracts. Our goal is to optimize vendor partnerships, reduce risks, and ensure seamless integration with your operations, so you can focus on what matters most—your business.

Cloud Solutions

Cloud Solutions empower your business with flexible, scalable, and secure computing resources. From cloud storage and data management to custom applications and infrastructure, we provide tailored solutions that help streamline operations, enhance collaboration, and reduce costs. Transitioning to the cloud with us means increased efficiency and future-proofing your business in a fast-evolving digital world.

Technology Consulting

Technology Consulting helps businesses harness the power of technology to drive growth, improve efficiency, and stay competitive. Our expert consultants work closely with you to assess your needs, recommend innovative solutions, and guide the implementation of tech strategies that align with your goals. Whether optimizing existing systems or exploring new technologies, we provide the insights and support you need to succeed in the digital age.

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Managed IT ServicesYou’ve thought about the benefits of IT outsourcing and believe that it could be an excellent way to save money and help your business run smoothly. Great! However, did you realize that not every MSP (managed service provider) is alike? We’ve put together five must-have features of a managed provider to help you determine if the company you are considering will meet your needs.

    1. Fits Your Technology IT outsourcing is only a good fit for your firm if it fits your technology. Does the company work on the type of servers you operate? Are the technicians comfortable with your mobile plan? All of these areas are important and are essential to determining if an MSP is a good fit for you.
    2. 24/7 Help Desk and MonitoringNo matter what hours your firm operates, tech problems can hit at any time. It is vital that you choose a company that is there to help you at three a.m. on President’s Day as well as Monday through Friday from 9 – 5.
    3. Quick and Reliable Response Time When you call, you should get an answer. When you are promised assistance, you should get it – as soon as possible. You don’t have time to wait and wait and wait. The best managed service firms are focused on getting things done quickly.
    4. Friendly Service Techs The surly IT tech is a staple of workplace jokes. But this shouldn’t be a reality. Friendly techs who are willing to help you learn more about the technology you utilize will make the process better for everyone involved.
    5. Company Feels Like a Partner (Not an Outsourced Service) IT outsourcing can save you money and get you the high level of service you need. However, it shouldn’t leave you feeling like just one of many customers. Choose an IT company that treats you like a partner, not just another client.

While these are must-have features, there is more to choosing an MSP than this. You want a company that meets your needs AND exceeds your expectations. If you are looking for managed IT service in or around Cleveland, Ohio, reach out to us at Great Lakes Computer today. We would love to show you what makes us unique.

Download our Managed Print Brochure

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