We found this article by George Pettit that stresses the importance of having a robust IT Support System in place, and why it is imperative to have a backup plan in place when your IT Department is not available:
The Importance of IT Support in Business
Virtually every company depends on its computer network. Its cash flow and inventory are just two of the figures that need to be closely monitored and this can only be done with assurance through a functioning computer system. In addition, the clients are serviced through computer generated software and any interruption in the system will cost the Business clients. Clients will go to companies that respond quickly to their needs and will not be understanding when a company is offline for a considerable period of time.
IT Support is a necessary ingredient for a successful Business. As long as the company servicing your needs is excellent, it makes little difference in the method of service. Many companies have gone offshore seeking IT Support for their Businesses. It is not necessary for the technicians to be on site in order to service the IT network. This can be done remotely and works very well. The problem with the offshore approach is that there are justifiable complaints in understanding the offshore personnel. Though they may be fluent in the language of the company, accents are frustrating. Offshore is cheaper and the decision has to be made whether the frugality is worth the frustration. Onshore IT support is preferable with no language problems resulting.
In house computer teams are prevalent in larger corporations. This is an expensive way to gain IT Support, but if it is effective there is nothing wrong with this system. Whatever IT Support is used by Business; it must be ready to service the company on a 24/7 basis. The company can be called on site or remedy the problem remotely but the response time needs to be fast. The IT Support must be able to alleviate the negative situation as soon as possible. Make sure you have an IT Support company in place prior to a breakdown in computer services.
IT Support must be excellent. Without great support, the advanced technology of the company will be rendered useless, if it cannot be brought online immediately after a problem. IT Support in Business is the vital support system that all else depends upon.
Intellekt will continue to focus and innovate as an IT Support Melbourne leader to government, non-profit and commercial entities. This includes IT security review, penetration testing, audit, compliance services, small business IT managed services and network consulting.
Learn more about the author Bob Martin