Solutions We Offer
Support & Solutions
Trusted IT Services Provider
Welcome to Great Lakes Computer Corporation, the premier provider of
comprehensive IT services designed to meet all your business needs.
Managed IT Services
Welcome to Great Lakes Computer Corporation, the premier provider of comprehensive IT services designed to meet all your business needs. Whether you require complete IT outsourcing or supplementary support for your existing IT staff, we have tailored solutions to suit your requirements and budget. By partnering with our Cleveland-based Managed Service Provider (MSP), you gain access to a team of highly qualified IT experts who will provide the computer service support you need, allowing you to focus on what matters most: growing your business.
Data Security
Boost your data security and safeguard your systems with our comprehensive cybersecurity solutions. At Great Lakes Computer, we prioritize risk reduction, data protection, and seamless restoration for our clients. Based in Northeast Ohio, our tech experts are dedicated to 24/7 monitoring and management of your valuable data. We offer a range of services tailored to your data protection needs, including advanced anti-virus and anti-malware software, as well as reliable backups to ensure uninterrupted operations. With our redundant backup services, you can stay protected against the growing threat of ransomware.
Maintenance & Repair
We provide PC, laptop and server hardware repair, maintenance and IT support for ALL major brands of IT hardware. We offer a wide variety of plans and IT service options custom tailored to your needs.
When the register goes down, sales stop!! We know that your Point of Sale Systems (POS Systems) are a critical part of your retail sales business. Whether it’s your POS Systems, receipt printer, customer display, Dynakey or cash drawer, GLC can handle it all.
Cloud Services
Whether you are considering a small step to cloud services by moving your email server environment to Office 365, or ready to take a giant leap and rid your workers of PC’s to our Complete Cloud Solution powered by Avatara, Great Lakes Computer is ready to guide you and manage your transition.
With CompleteCloud, you’ll never have to buy another PC again! How so? Thanks to “Thin Clients,” your computer is virtual and is linked to data centers. The data centers are comprised of interlinked super-computers that replicate your existing PC and will eliminate the drain on your resources from constantly updating and replacing equipment!
Service Desk Support
Our Service Desk Management solution includes a team of experts permanently assigned to your account, so they know your operation and your users. Our agents serve as the point of contact from start to finish, utilizing ITIL standards and shift left methodology to ensure smooth resolution of incidents and hassle-free IT service desk solutions for your business.
Service desk initiatives are never easy. Let us help to improve your organization’s productivity, service levels, and cost efficiency.
Epson Repair Services
If you choose to mail in your equipment for repair, you are responsible for shipping costs to and from our repair facility. We strongly suggest adding shipping insurance to your package. We do not require any cables, just be sure you have a sufficient amount of ink for testing. Please remove any ink cartridges and ship together with your printer in a Ziploc or similar bag.
We do not recommend shipping Eco-Tank printers since the ink cannot be removed and cannot accept any wide format printers via mail or drop off service, you will need to make an appointment to have our engineer service your equipment at your location.