Getting Started
What actually happens when you get in touch, start to finish. No forms that disappear into nowhere.
Four steps, and you can stop at any of them
Nothing here commits you to anything. Most people take step two and think about it for a while.
1. Tell us what is wrong
Call, or use the form. Say as much or as little as you like. If it is urgent, say so and it gets treated that way.
Learn more ›
2. Get a rough number
The pricing estimator gives you an honest range in a couple of minutes, before anyone phones you.
Learn more ›
3. We look properly
For anything beyond a single repair we walk the estate, on site or remotely, and tell you what we find.
Learn more ›
4. A scoped quote
Written down, itemised, with what is not included stated as clearly as what is.
Learn more ›
What you can expect from us
A person, not a queue
You will know your engineer by name. We are a Northeast Ohio company and the people who answer the phone are here, in Avon. There is no offshore first line and no auto-dialer.
One business day
We come back on enquiries within one business day. If you have a support contract with us, response times are whatever that contract says, and they are in writing.
We will tell you when the answer is no
If a machine is not worth repairing we will say so. If you do not need the thing you called to ask about, we will say that too. We have been doing this since 1981 and we are not going anywhere, so a sale we talk you out of today is worth more than one we talk you into.
Where we are
Great Lakes Computer Corporation
33675 Lear Industrial Parkway
Avon, Ohio 44011
Sales and service: (440) 937-1112
Direct: (440) 759-3221
Start with the estimator
Two minutes, no contact details required, and you will have a realistic range before you speak to anyone.