Who We Serve
Since 1981 we have looked after the technology behind Northeast Ohio businesses. Different industries break in different ways, so we do not pretend one support model fits all of them.
Find your industry
Each of these goes to the detail: what usually goes wrong, how we cover it, and who you would be dealing with.
Manufacturers
Plant floors do not wait. Maintenance and support built around production schedules rather than office hours.
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Professional Services
Law and professional practices, where confidentiality and uptime are the whole business.
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Logistics and Distribution
Scanners, label printers and warehouse systems kept running through the shift.
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Nonprofits
Sensible IT on a budget that has to justify itself to a board and to donors.
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Government
Federal, state and local, including GSA IT Schedule 70.
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Retail
Point of sale, back office and the network that ties the stores together.
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Small and Mid-Sized Business
More IT than you have people for, whether you have no technical staff at all or a team that is stretched.
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Why industry matters more than company size
A thirty-person manufacturer and a thirty-person law practice look identical on paper and behave nothing alike. One cannot tolerate a line stopping; the other cannot tolerate a file leaving the building. The support that suits one is the wrong shape for the other.
We are based at 33675 Lear Industrial Parkway in Avon, which means an engineer can be with most Northeast Ohio customers the same day. For the businesses we support outside the region, the depot and remote teams cover the rest of the country.
Not sure which one you are?
Most businesses sit across two or three of these. Call us on (440) 937-1112 and we will work out what you actually need rather than what fits a package.
Tell us what is breaking
No auto-dialer, no call centre. You get a person in Avon, Ohio who can answer the question.