Effective IT Service Desk Solutions are the Key to End-User Productivity
Level 1 Support filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer, hardware configurations etc.
Our Service Desk Management solution includes a team of experts permanently assigned to your account, so they know your operation and your users. Our agents serve as the point of contact from start to finish, utilizing ITIL standards and shift left methodology to ensure smooth resolution of incidents and hassle-free IT service desk solutions for your business.
Service desk initiatives are never easy. Let us help to improve your organization’s productivity, service levels, and cost efficiency.
Global Footprint
In addition to our main U.S. locations, we have Service Desk Centers in multiple countries to answer your questions 24/7. And with multilingual agents fluent in seven languages, we ensure flexible and clear communication with global users.
Scalable Support
Supported by a Cisco Unified Communication network, our systems are designed to track user requests continually, allowing us to analyze efficiency and scale our solution to fit your fluctuating business needs.
Performance Measurement
We believe in data-driven continuous improvement. From speed-to-answer and abandon rates, to first contact resolution and customer satisfaction, we measure our performance and how we can continue refining to keep users well-supported.
Services Highlights
- 2 million+ contacts annually
- Integrated Cisco Unified Communication
- Enterprise class systems capability to scale
- ITSM model deliverables
- Managed Service/Pay only for contact band. Example: 300 contacts per month, 500 contacts per month
Results
- Enhanced Business Agility
- Support Your “Work from Home” Employees
- Improved Workforce Productivity
- Improved IT Face to the Customer
- Consistent Support Experience
- Increased End User Satisfaction & Service Levels
